“We continue to improve MICT terminal operations, especially in areas that would further increase health and safety, productivity, and efficiency, because of the impact of these over the long term. ICTSI acquires the best available technology in the market to ensure that we provide the best service for internal and external customers at our flagship terminal, MICT,” says Christian R. Gonzalez, ICTSI Asian Region Head and MICT General Manager.

ICTSI teamed up with Australia-based software developer ComOps to implement a workforce management system at the MICT. Recently, Microster Workforce Management Solution was rolled out and launched in the terminal.

“We needed a new system that would enable MICT managers to efficiently manage work-related fatigue during peak operations because we value our employees’ wellness. With Microster, we give an equipment operator a more appropriate, right sized “rostering pattern” that will allow him more time to recover and come back ready for the job. Our commitment to our workforce is to efficiently allocate teams based on optimal levels of productivity while maintaining high standards of operational safety and occupational health,” he adds.

The Microster system has advanced capabilities such as accessing self-service information, including manning schedules, and the use of interactive voice response when outside the terminal to update personnel work status. Due to the automated update features of time and attendance, the system is able to determine the next best available person fit for the shift by aligning skills based on the workload requirement.

Microster, which is integrated into MICT’s Navis terminal operations system, SAP, and timesheet software, has improved visibility of available assets for deployment into the shift with the flexibility to adapt to various terminal conditions.