When Global Shipping Services Project Director Jim Zino got a call from a satisfied customer with the question, “Are you ready to move more helicopters?” He was ready.
Then the shipment doubled from two to four helicopters and from a Middle East country to the USA. The customer had tabled the Project requirements and made a complete game change from the first shipment.
Global Shipping Services quickly reacted to the new requirements with Jim Zino leading the Project to meet its customer’s demands. The first major requirement: find a vessel and load within the week of May 4. The first unforeseen issue to be overcome: the vessel cancelled a port call and caused arrival three days prior to the actual schedule. A special crew worked double time for the prepping of the helicopters and the result was success. Four helios were safely secured in the vessel.
The vessel’s voyage was a long and true round-the-world service, stopping in many countries on its way to Jacksonville, Florida. The customer required this service instead of a quicker direct service across the Atlantic as was the case for the first two units. With the goal of delivering a better service, Jim Zino only left the Middle East port to prepare and lead efforts for the arrival of the vessel at the Port of Jacksonville, USA. A special meeting took place with the vessel, Port, terminal, and truck officials. The vessel arrived on schedule. The first two helios were quickly loaded to road trailers. Next, they proceeded to exit the terminal, but the helios faced problems. First, the Customs official advised Mr. Zino that the helicopters were detected for radiation. Second, the helicopters height came in 12 inches higher than the written manual height. The operation had to be stopped.
The helicopters could not move off the terminal. Jim Zino quickly arranged for new permits and within the hour secured special escorts to meet the requirements to travel to Florida, Georgia and home to Alabama. And Global Shipping Service’s Jim Zino was there for the car drive - a nine-hour trip to the customer’s door. Then in the same day, nine hours back to Jacksonville to follow the additional delivery of the final two helios. And then nine more hours back to the customer’s door to their full satisfaction.
Global Shipping Service’s (and Jim Zino’s) mission was to deliver a special Project with quality service to their repeat customer and now awaits the next call to move more helicopters.