ClearMetal, the leading SaaS platform for international freight visibility, dynamic transport planning and customer experience, today announced its customer base increased 150% year-over-year during fiscal year 2020, contributing to a record year of growth. The achievement underscores the accelerating demand to digitally transform supply chain operations for better visibility, more accurate predictability and greater overall success.
Prior to ClearMetal’s platform launch, businesses had been limited in both the on-time delivery (OTD) and transparency of their international freight because 15-40% of global transportation data is inaccurate, latent or incomplete. Such conditions force the world’s largest retailers and manufacturers to make suboptimal freight transportation decisions that increase costs, delay cash and disappoint business customers. Today, the largest global brands trust ClearMetal’s software solutions for their supply chain tracking given its >95% data accuracy and the business value that it drives.
“Until we were able to hit critical-mass-level data accuracy and get closer to real-time, our teams could not trust the ‘visibility’ we received from our carriers and software solutions. This forced the teams to operate manually to ensure delivery to our customers and drive out costs. It was extremely unproductive, and led to far-less-than-satisfactory experiences for customers and wasted expenses,” said Parsan Chand, Vice President of Global Logistics at Lenzing. “With ClearMetal’s predictive visibility capability, our logistics and customer service teams are empowered with trusted data received in real time, allowing them to deliver better customer experience in managing supply chain disruptions, even in the times of COVID-19.”
Typical ClearMetal customers are seeing:
- 20-40% improvement to OTD with more accurate promise dates based on dynamic, near real-time information for global transport mode, carrier and routing decisions.
- 25-50% reduction in detention and demurrage (D&D) expenses, helping drive down costs from the typical 20%+ of freight shipments that incur D&D fees.
- 30-70% improvement in productivity for logistics, customer service and sales teams with trusted low-latency data about global shipment whereabouts and exceptions.
To build on its success, ClearMetal continues to grow its leadership team and recently added SAP and Maersk veteran Paul Pessutti as a member of the Executive Advisory Board to provide strategic direction and valuable insights. Pessutti has served as Senior Vice President & General Manager of Travel, Transportation and Logistics for SAP and was most recently the Global Vice President & General Manager of Travel, Transportation and Services Industries at DXC Technology.
“Throughout my career at SAP, I worked daily with multinational companies in the industrial and consumer markets who struggled to deliver against market expectations for customer experience, and were continuously challenged by how to solve the problem. ClearMetal’s unique approach and innovation have solved these critical international freight challenges,” said Pessutti. “I’m encouraged to see a company focused on customer value and business outcomes such as improving on-time-delivery, reducing detention and demurrage costs, and delivering a customer experience that is common for consumers but often missing in the business-to-business space.”
Earlier this year, ClearMetal also welcomed Amazon’s former Vice President of Global Logistics Ed Feitzinger to its Board of Directors. Additionally, Tom Linton and Walter Charles III, who have held executive leadership positions at J&J, Kellogg, Kraft, LG, Flex and Allergan, joined ClearMetal’s Executive Advisory Board.
In a commitment to help companies digitize and transform their supply chains, ClearMetal struck several ecosystem partnerships in the past year. As the provider of SAP and Novigo’s international visibility data, shippers can leverage the most trusted and accurate international freight data to improve OTD, reduce logistics costs and optimize inventory. ClearMetal’s integrations with the SAP Logistics Business Network end-to-end platform, S/4 HANA and other modules allow customers to rapidly deliver valuable outcomes, as these pre-built solutions can be immediately deployed with low-cost and low-resource investment.
“Today’s capacity crunch and COVID have only accelerated the need for supply chain transformation,” said Adam Compain, CEO of ClearMetal. “In 2020, some of the world’s largest global companies relied on ClearMetal to drive 50% improvements in on-time delivery, shift inventories and material purchasing decisions, and noticeably delight their customers with our customer portal. In 2021, we’re going to even further our lead in ocean, expand capabilities and modes, and deliver fast ROI and low-resource software deployments with great ecosystem partners and the best minds in AI—all for enabling the next set of supply chain leaders.”