DHL Supply Chain, the global and North American contract logistics leader within Deutsche Post DHL Group, has been named Nissan’s Aftersales ‘Logistics Partner of the Year’ in the Nissan aftermarket network for Fiscal Year 2020.
DHL’s four locations were all in the top five of Nissan’s nine locations on the FY20 scorecard that measures On-Time-Performance, Delivery Scanning, and Quality. In addition, DHL finished as the top carrier in Nissan’s Parts Manager customer survey, scoring the highest in Overall Satisfaction and Net Promoter.
DHL’s workforce communication to enhance driver workforce stability was a particular area of focus, specifically to drivers who had restricted facility access due to COVID-19. The DHL team developed a variety of creative methods to maintain effective communications and ultimately earned higher retention rates that directly related to improved performance over the previous year.
“At DHL Supply Chain, we applaud the efforts of our dedicated Nissan team in championing our commitment to provide a best-in-class suite of transportation and logistics services helping to elevate Nissan’s Aftersales service to dealers and consumers,” said Jorge Salas, Vice President, Dedicated Fleet Operations, DHL Supply Chain. “This honor, as ‘Logistics Partner of the Year’ from Nissan, is proof positive of DHL’s ability to execute end-to-end supply chains (transport, warehousing and management) that deliver efficiency, flexibility, and cost benefits to our valued customers.”
DHL Supply Chain boasts longstanding experience and expertise in the automotive aftermarket space offering solutions that minimize this complexity and improve both visibility and control. Combining strategic thinking and operations excellence, DHL delivers end-to-end solutions such as omni-channel fulfillment, Lead Logistics Provider capabilities, and value-added services to meet customer demands and more – all while balancing costs.