New partnership with leading manufacturer of home robotic appliances

Guetersloh/Dueren – Arvato SCM Solutions is the new fulfillment partner for the in Duesseldorf, Germany based European Headquarter of ECOVACS Robotics, a global leading manufacturer of home robotic appliances. As part of the collaboration, the service provider is responsible for the entire warehousing and distribution processes of robots and accessories for the EMEA region since the beginning of March. Operating out of Arvato’s 75.000 square meter logistics site in Dueren (North Rhine-Westphalia), an essential part of the solution developed for ECOVACS is Arvato’s new transport management system, which allows all inbound and outbound shipments to be managed and billed carrier-neutrally.

“For our growth in Europe, we needed a partner with experience in retailing, covering specific retail requirements, while at the same time providing a high level of system automation as well as efficiency through scalable structures,” explains Andreas Wahlich, General Manager of ECOVACS Europe. In the highly competitive European market for home robotic appliances, the robotics company currently ranks second in terms of market share. In its home market China and the Asia-Pacific region in general, ECOVACS is the market leader.

The new business was implemented at the state-of-the-art multi-user site in Dueren. From there, Arvato SCM Solutions manages and distributes ECOVACS robots to business customers, distributors and consumers in the EMEA region. “We started with several central European countries as well as some third party countries like Switzerland and Ukraine,” states Dennis Schmitz, Director Account Management Hightech & Entertainment at Arvato SCM Solutions. Overall, he expects a shipment volume of around 300,000 floor and window cleaning robots in the first year – with a strong growth tendency for the following years.

“ECOVACS is a client with high growth potential and active in the fastevolving robotics market – a target industry that is also a part of our growth strategy,” says Thomas Becker, Executive Vice President Hightech & Entertainment at Arvato SCM Solutions. “Here we can leverage one of our strengths, focusing on standardized and efficient processes in highly complex retail environments.”