Leading aviation safety specialist Baines Simmons, part of the Air Partner Group, has won the Feefo Platinum Trusted Service award for the second year in a row. Rated by real customers, the award is an independent seal of excellence that recognises businesses that deliver consistently excellent customer experiences.

The Platinum Trusted Service award is the highest level of distinction that Feefo bestows, awarded only to businesses that have achieved the Gold standard award for three consecutive years. The Feefo Gold Trusted Service award recognises companies who have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5. Feefo accreditation remains unique as it is based on verified reviews from real customers, making it a true reflection of a businesses’ performance in delivering outstanding levels of customer experience and services.

Baines Simmons is a globally trusted advisor on aviation safety, regulation and quality assurance. The company serves more than 750 aviation organisations and more than 40 aviation authorities. Renowned for its professional expertise, practical skills and industry experience in aviation regulations, compliance and safety management, Baines Simmons offers Aviation Safety Management, Fatigue Risk Management, Wildlife Hazard Management and Aircraft Registry Services.

“We are extremely proud to have won the Feefo Platinum Trusted Service Award for the second year running,” says Ian Holder, Managing Director Baines Simmons. “Being based on verified feedback from our valued customers and partners, with independent confirmation, it is a true reflection of our consistent commitment to ensuring the best experience for our customers. We launched our virtual training offering in March 2020, designed to delivered to the high standards we are renowned for, so to have been awarded this for our work during a very challenging business year is a testament to our adaptability and experience.”