BYD Wednesday announced the expansion of North American operations, with the opening of a service center in Indianapolis, Indiana to serve its Midwest customers. The center will provide quick access to parts, care, and expertise for BYD buses and trucks.
The service center, located at 1211 Roosevelt Avenue, is 31,500 square feet in size, has three service bays, a parts warehouse, and all the equipment necessary to handle customer after- sales care. The center, staffed by a team of eight employees, is open from 7 a.m. to 3:30 p.m. Monday through Friday.
“BYD wants to make sure our customers get quick, expert care,” said Patrick Duan, BYD Senior Vice President. “BYD is committed to top-quality customer service. We are creating a network of service centers to bring BYD and its customers closer together.”
Customers near the service center include Indianapolis’ transit agency IndyGo, the Kansas City International Airport, and the City of Columbia, Missouri’s transit agency Go COMO. Customers in the region operate BYD buses ranging in size from the 30-foot K7M to 60-foot K11M, BYD’s largest transit bus model.
The center will also serve BYD truck customers as that markets grows.
