CSX is proactively taking measures to safeguard the transportation of highly hazardous, toxic inhalation hazards (TIH) and poisonous inhalation hazards (PIH) materials amid the potential rail labor disruption affecting Canadian railroads.
Effective immediately, we are placing an embargo on all TIH/PIH shipments to and from the CN and CPKC railroads.
Please also be advised that, should the labor negotiations reach an impasse, delays and service suspensions may occur. We will continue to monitor the situation and provide updates as warranted.
For assistance and detailed information regarding your shipments, our CSX Customer Solutions team is ready to help. Please contact us at 1-877-ShipCSX (1-877-744-7279). For Carload support, select option 2 from the sub-menu, then options 1 and 5 to speak with a representative. For Intermodal support, select option 2 from the sub-menu, then options 2 and 2. Alternatively, you can submit a Shipment Problem Resolution request through www.shipcsx.com.
