CTSI-Global, an award-winning supply chain management leader with offices in America’s logistics hub Memphis, as well as Atlanta and Austin, along with international offices in Singapore, Ireland, and India, is pleased to launch their Managed Services offering. This will expand on the high-quality freight audit and payment (FAP) and transportation management system (TMS) solutions that the company has been providing for over 60 years. They are one of the first logistics technology companies to launch a full Managed Services solution.
Managed Services is a new trend in logistics. While already happening in smaller niches, CTSI-Global is bringing Managed Services to a broader group of shippers to target cost reduction while providing thought leadership. Shippers typically focus on carrier fees, but there are many other ways to cut costs in the supply chain when leveraging technology and analytics with industry-leading expertise.
“Our BI analytics — our ability to slice and dice all the different activities across the supply chain into clear, meaningful metrics — I’ve never seen anything at this level on the customer side. It’s very clean, it’s very user-friendly, and it’s very powerful. It brings all the data from the supply chain activities into one cohesive view across the supply chain,” asserts Bryan Kelley, Director of Logistics Operations at CTSI-Global.
With hundreds of shippers, including many Fortune 500 companies, plus a base of over 10,000 carriers and an approximate two-year lead in logistics technology, the time is right for CTSI-Global to go beyond TMS, BI, and FAP to offer their clients complete end-to-end logistics and supply chain solutions.
The CTSI-Global solution is distinctive in that it’s a Managed Services offering from an established company. For existing clients, all systems are already connected for FAP and TMS, so they can quickly leverage data from their existing services. Managed Services clients will be able to tap into existing capabilities to integrate all their logistics functions into a CTSI-Global process, allowing for meaningful analytics that merge all the data and utilize the latest business intelligence tools for substantial cost savings.
Managed Services will give shippers visibility with in-transit tracking that will highlight and ultimately lessen pain points. This core strength includes proactive visibility to all exceptions such as late deliveries and damaged freight, plus expected delivery date and time for improved resource planning and other enhanced client service capabilities. Other potential areas for savings include rate reductions via carrier negotiation and savings throughout the entire supply chain via leveraging an end-to-end solution that will drive process improvements across client organizations.
“A Managed Services provider can take the stress off day-to-day operations and put the emphasis on long-range planning,” states Ken Hazen, President and CEO of CTSI-Global.
With CTSI-Global taking over processes that were previously managed by the client, the shipper can either reduce headcount or free up those resources up to work on strategic tasks. Other benefits of CTSI-Global’s Managed Services include supporting freight claim management, which not all competitors do, and augmentation of client headcount, either on-site or remotely, which allows clients to stay focused on their principal business while shifting costs to CTSI-Global.
Spearheading Managed Services are Bryan Kelley and VP of Sales Josh Miller. Bryan was Josh’s client for 11 years, starting in freight audit and payment, then adding other services and leveraging more capabilities for significant cost savings, leading to the implementation of CTSI-Global’s TMS. The result was that one major film studio halved its logistics costs using CTSI-Global’s freight audit and payment services, visibility tools, business intelligence, and other solutions.
CTSI-Global has already brought three shippers into their Managed Services offering, in the chemical, air filter, and storage container industries. They are excited to continue to convert their existing client base to Managed Services along with new clients looking to decrease their shipping costs through the use of the latest logistics technologies, a global office footprint, and decades of high-level supply chain work.
