As COVID-19 infections continue to climb in Taiwan, a leading multinational customer in the Rapid Diagnostics sector has turned to global transportation specialist Dimerco to deliver Self-Test Kits from Hong Kong as quickly and cost-effectively as possible. According to Dimerco’s Central Service Center (CSC), the customer selected Dimerco based on its flexible solution of its previous support on global bidding.

In this case, Dimerco used commercial air freight to transport 165 pallets with a total weight of nearly 50 tons from HKG to TPE within just four days, despite the required delivery date directly following the busy Hong Kong Easter holiday.

Dimerco coordinated import customs procedures and delivery as part of seamless delivery of urgent freight to Taiwan.
Dimerco coordinated import customs procedures and delivery as part of seamless delivery of urgent freight to Taiwan.

Dimerco also achieved significant savings for its customer by consolidating the cargo into a single flight rather than the usual two to three passenger flights after the airline’s HQ agreed to prioritize the freight, also avoiding the express freight charges generally expected for peak time Friday.

Dimerco’s CSC comments, “Our strong relationship with the airline allowed us to meet our customer’s critical time requirements, deliver significant cost savings for them and reduce the transit risk for this temperature-controlled commodity. Similarly, we were able to leverage our long-established partnership with the trucking company to optimize dispatch.”

Further expediting the freight shipment at destination, Dimerco coordinated the customer’s assigned customs clearance and trucking vendors onsite at Taiwan Taoyuan International Airport to complete the import procedure and enable seamless onward transportation. Dimerco continued to report status of the freight to the customer live in real time, maintaining mutual communication throughout.

While the global pandemic has caused a shortage of truck drivers across the industry, Dimerco nevertheless also managed to pick up all 165 pallets from the shipper at origin and transport the freight to HKG airport.

Concluding, Dimerco’s CSC said, “Dimerco’s powerful combination of a global network, covering 300+ offices in 67 countries including 160+ company-owned freight forwarding offices and 80+ logistics centers, with strong carrier and partner relationships, and leading-edge IT systems enables us to connect Asia with the world like no other global 3PL.

As 3.5 million people, or about 15% of the population of Taiwan, are estimated to be at risk from being infected by COVID-19, this project was critical and we are proud to have been able to play our part, delivering vital Self-Test Kits to where they were needed, when they were needed, whilst also saving costs for our customer.”