EROAD platform allows carriers to improve delivery performance and customer satisfaction through integration with Descartes MacroPoint
Portland, Oregon - EROAD, a global technology provider of fleet management, electronic tax reporting and ELD compliance solutions for the transportation industry, today announced the integration with the Descartes MacroPoint™ multi-modal, supply chain visibility platform to allow their customers to share real-time visibility with shippers while reducing the costs of satisfying the growing shipper demands for visibility and status alerts.
“Real-time load tracking is an integral part of having end-to-end supply chain visibility,” said Scott McCollister, senior product manager at EROAD. “With freight tracking essential to improving delivery performance and customer satisfaction, this integration will allow our customers to easily have real-time load location information so shipping and receiving locations can plan for arrivals, streamline loading and unloading, reduce wait times, and get trucks back on the road faster. Together, EROAD and Descartes MacroPoint are enabling carriers to lower operating costs, improve on-time performance and efficiency, and strengthen their customer relationships.”
With EROAD’s real-time location tracking feed to Descartes MacroPoint, carriers can provide their shippers with truck location and ETA information using GPS data. Descartes MacroPoint retrieves the real-time location of trucks at customizable intervals and provides dynamic alerts based on truck specific routing, live traffic and weather, as well as delay alerts, and pickup and delivery confirmations. The platform also consolidates tracking data to allow shippers to view, analyze, predict and report visibility in real time.
“With EROAD and Descartes MacroPoint we are now able to provide our customers and brokers with real time tracking without relying on or bothering our drivers,” said Tony Knowles, operations manager at Super K Express, a Georgia-based dry freight carrier. “We just provide the truck number and the load is tracked from start to finish. It is an effortless transaction. Before this integration I would get calls and then my drivers would get calls – all of this is now done with a click of the button. This has saved us time and headaches.”