Etihad Cargo, the cargo and logistics arm of Etihad Airways, has marked the first year of its ambitious digitalization program, which went live with iCargo in October 2018, by reiterating its commitment to enhancing customer experiences with a pipeline of further programs and initiatives. 

Since its launch, the system has successfully handled:

  • Almost half a million bookings, equating to 115,000 flights processed
  • 10 million messages from close to 3,000 customers and nearly 6,000 users
  • The busiest day since iCargo went live was 30th April, 2019, with 2,057 bookings created in 24 hours 

Other key landmark milestones during the past 12 months have included:

  • Full overhaul of its booking processes and platforms which combined six legacy Etihad platforms into one
  • An automated Freight Forwarder Messaging (FFR) booking function went live in April 2019, allowing instant bookings and confirmations
  • Launch of an enterprise data lake, which feeds key internal and market data to its interactive data visualization tool Microsoft PowerBI
  • Reaffirmed its commitment to IATA’s e-AWB initiative. The penetration rate rose from a 16-18% average in 2018 to cross the 50% mark in September