Airline passengers may have been unfairly treated while European Union’s regulators raced to approve bailouts to struggling carriers, the EU’s financial watchdog warned.
The European Court of Auditors said Wednesday it has started to assess whether the European Commission protected the rights of citizens who traveled by plane or booked flights during the coronavirus crisis.
Airlines balked at issuing refunds last year as pandemic restrictions grounded plans and racked up $150 billion in losses for the industry. That saw them clash with EU rules that require airlines to compensate passengers for canceled flights. The U.K. competition regulator is investigating if carriers ignored consumer rights by refusing refunds.
The commission’s press office didn’t immediately respond to a request for comment.