Carrier Logistics Inc. (CLI), veteran providers of freight management software for Less-Than-Truckload (LTL) fleets, today introduced CARL™ (CLI’s Automated Response Logic). CARL uses artificial intelligence technology to work seamlessly with CLI’s FACTS™ freight and transportation management software to accelerate response times for quotes by automating replies to inquiries.
“CARL eases the pressure on staff by reducing the time they need to spend answering email inquiries and handling increases and fluctuations in email volumes,” said Ben Wiesen, president of CLI. “CARL boosts productivity and lets key staff members focus on developing new business strategies and personalizing customer experiences. When CARL is fully maximized, requests for quotes from your customers can be provided within seconds without human intervention.”
“Repeatedly, research shows more than 75% of customers buy from the company that responds first,” Wiesen added. “CARL is on top of incoming requests 24/7/365, giving your company an edge, while saving time and resources.”
CARL is designed to automate the connection between email inquiries and the FACTS transportation and freight management system. It streamlines internal quote response processes. It provides for direct, nonstop customer support and scales with ease as business volumes grow.
Automatic Rate Quote Response is the first of four features that encompass CARL. Following the Automatic Rate Quote Response feature, Automatic POD Retrieval, Automatic Shipment Tracking Response and Automatic Charges Retrieval will be implemented over time.
Carrier Logistics FACTS™ is the premier solution for meeting the unique transportation and freight management needs of asset-based LTL carriers and the last mile industry. FACTS includes online customer shipping tools, dispatch and driver management, a superior rate engine, cross dock management, and a full back-office suite that give transportation professionals the tools they need to operate cost-effectively while providing improved freight visibility to their customers.