Qantas Freight announced that it would join Cargo 2000, the air freight industry’s premier quality management program as an associate member.
Qantas Freight Head of Commercial, Mr Theo Triantafillides, said membership of Cargo 2000 would help Qantas to continue to differentiate itself through the provision of outstanding customer service and bring together many of the process improvements the business had made over the past 12 months.
‘Joining a quality management system like Cargo 2000 is a natural extension of the business transformation work we are undertaking through our Freight Futures program,’ Mr Triantafillides said. ‘We are at a point in our transformation program where it makes sense to ensure our internal processes are aligned with that of the industry’s preferred quality measurement tool.’
Mr Triantafillides said Cargo 2000 had a proven track record of benefiting the customers of the world’s leading air cargo providers. ‘Our customers have a choice and we want to make sure they continue to choose Qantas Freight as their preferred carrier and ground handler,’ he said. ‘Cargo 2000 has proven that it can generate productivity improvements and efficiency gains by standardising and optimising internal processes.’
Director Asia Pacific of Cargo 2000, Mr Tom Presnail, welcomed Qantas Freight to the program, saying that with the addition of an Australian carrier, Cargo 2000’s membership now spanned five continents. ‘We are delighted to welcome a world-class airline such as Qantas to the Cargo 2000 program. The airline has been very supportive of the Cargo 2000 initiative for some time, recognising the potential benefits it represents both within its own organisation as well as for its customers,’ he said. ‘Advancing to actual membership is a result of the success the airline is having in implementing its new cargo operational and management system.’
Qantas Freight will first join the program as an associate member to allow it to fully align its processes and reporting with the strict requirements of the Cargo 2000 system. Progression to full membership is expected within 12-18 months.