Industry leader helps customers achieve safety and operational goals with standout customer service

SAN DIEGO - SmartDrive Systems, a leader in video-based safety and transportation intelligence, has been named a winner in the 2019 Excellence in Customer ServiceAwards for Technology of the Year, presented by Business Intelligence Group (BIG). SmartDrive was recognized for its commitment to providing best-in-class customer service from implementation to training and ongoing program management. SmartDrive customers, which include commercial fleets, transit and rail, are reaping the benefits of excellent customer service and achieving their safety and operational goals.

In a rapidly evolving industry, SmartDrive stands out from competitors for its dedication to helping drive customer success with actionable insights that ensure fleets are leveraging SmartDrive’s program to the fullest and realizing the operational and safety improvement gains. SmartDrive gauges the effectiveness of its service through customer results achieved—including improved driving behavior, lowered risk, fewer collisions and reduced collision costs over each year of the program—which has resulted in a renewal rate exceeding 97%.

“At SmartDrive, our years of experience with fleets of all sizes make it clear that the ‘do-it-yourself’ method doesn’t deliver the results or the ROI when it comes to video safety,” said Steve Mitgang, SmartDrive CEO. “That’s why we provide a program that combines computer vision-based triggering and analytics with a fully managed service that maximizes results. We have proven that great service is the critical component that makes any video-based safety program truly successful and we are proud to be recognized by the Business Intelligence Group with this award.”

As proven partners in safety, fleets that adopt the SmartDrive system solidify their commitment to improving roadways and ensuring drivers and the general public remain safe in their daily operations. Beyond video technology, the fully managed service equips fleets with the insight and guidance necessary to identify and address risky behavior. The SmartDrive ISO-certified review and scoring process ensures information is both actionable and measurable, and in 2018 alone:

  • Issued more than 5.6 million alerts, empowering fleets to act quickly and make the roads safer
  • Helped customers avoid more than 27,000 collisions
  • Scored, prioritized and supported coaching of more than 1.4 million events, saving fleet managers time to focus on specific improvement areas for individual drivers keeping them safe on the road

Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring SmartDrive Systems as they are leading by example and making real progress on improving the daily lives of so many.”