BNSF received this award based on its ability to provide Toyota with superior customer service through daily monitoring of each shipment and proactive notification of service exceptions, as well as having a strong commitment for service improvement. In previous years, BNSF has also received awards from Toyota for Excellence in On-Time Performance and Excellence in Quality.
"We are extremely honored to be recognized for the second consecutive year for excellence in customer service by Toyota, a company that has defined quality and customer service," says Steve Branscum, BNSF group vice president, Consumer Products. "Every employee in our organization is committed to ensuring we continue to meet Toyota's high standards for service excellence."
BNSF transported more than 90,000 Toyota and Lexus vehicles in 2004, originating from Toyota's North American plants in Cambridge, Ontario, Canada; Georgetown, KY; Princeton, IN; and Fremont, CA.; as well as Toyota's ports of entry in Long Beach, Calif. and Portland, OR.
