e+ Solutions (ePlus), a comprehensive logistics package designed specifically for owners of small start-up e-commerce businesses, has gained official recognition from the Hong Kong Brand Development Council.

Pictured left to right: Joey Chung, general manager; Winky Pang, assistant digital marketing supervisor; Sandra Yip, freight manager; Anson Hung, creative copywriter; and, Simon Wong, chief executive officer, at the presentation ceremony.

The bespoke service launched by the U-Freight Group in 2018 has been presented with a Hong Kong Emerging Services Brand Award for demonstrating outstanding merits against six evaluation criteria considered by an independent judging panel.

The e+ Solutions service, which is offered from a number of U-Freight’s e-commerce fulfillment centres (EFCs), including one in Hong Kong, offers a comprehensive e-commerce logistics package: from dedicated storage space for the entrepreneurs' products, to order processing and fulfillment operations, including final delivery to customers.

The EFCs have the necessary hardware for storing and order processing, plus the associated software that is required for system integration and end-to-end data transparency. A wide range of value-added or customised services are also available.

Often the owners of small start-up e-commerce businesses have limited resources and are looking for cost effective behind-the-scenes assistance with order fulfillment, plus associated logistics and administration operations.

The e+ Solutions service also offers them the constant support of a workforce that already has significant experience in fulfilling e-commerce orders on an international level.

By using e+ Solutions, these small entrepreneurs have more time to concentrate on adding value to their products and optimising their marketing and sales development initiatives, rather than worrying about logistics matters.

Users benefit from complete data transparency, with real time inventory updates, plus web and mobile app access for immediate management and status updates of order instructions, plus subsequent live reporting of delivery tracking.

The customers of these small start-up e-commerce entrepreneurs receive push notifications on order status, and the service is backed by a 'live chat' facility enabling instant customer services follow up.

The judges decided to present e+ Solutions with the Hong Kong Emerging Services Brand Award having assessed the reputation, distinctiveness, innovation, quality, and image of the service, as well has its commitment to environmental, social responsibility and Corporate Governance (ESG) standards.

U-Freight Group chief executive officer, Simon Wong says: “When we launched “e+ Solutions, we said that it is another example of how we are utilising technology and infrastructure to help deliver bespoke logistics solutions.

“The objective of the award is to give recognition to up-and-coming young brands established by Hong Kong companies, with an aim to encourage the industries to embrace an enterprising spirit and to enhance the value-added attributes and the competitive edge of Hong Kong products and services through brand-building.

“Obtaining third-party recognition is a feather in our cap and a clear sign of how we are helping small entrepreneurs sell their own designs and products via the online channels and platforms dedicated to e-commerce.”