b'DECEMBER 20, 2021FEBRUARY 13, 2022 NORTH AMERICAS TRANSPORTATION & LOGISTICS NEWSPAPER 17AIR C ARGOAIR CARGONEWSNEWSAmerican Airlines new boss willCaribbean Airlines Cargo mostly look like the old boss signs for CHAMP APIs and Cargospot Portal servicesAmericanAirlinesGroupInc.sstrategyisityonadomestic-orientednetwork,giventhe almostcertaintoremainthesamewhenRobertborder closures that have become common amidCaribbeanAirlinesCargobills,statusupdates,tracking, Isombecomeschiefexecutiveofficernextyear,thepandemic. And Americanhashadconten- has signed for CHAMPs suite ofand more. This value-added ser-given his two decades alongside the man who rantious relations with its pilots, flight attendantsApplicationProgrammingInter- vice,willgivecustomerstotal the company and its two predecessor carriers. and other work groups following its 2013 mergerfaces(APIs)whichincludeser- controlovertheirbookings, While that continuity may ease investor con- withUS Airwaysandwhichwereaggravatedvices for booking and pricing totherebyacceleratingthepro-cern about upheaval amid a choppy recovery fromduring the pandemic. be used in tandem with CHAMPscess and response times, while a global pandemic, it could cement the notion thatThe boards decision to stick to an internalflagshipSaaS-basedCargospotincreasingadministrativeand if one of the worlds largest airlines requires ancandidate reflects the confidence the board has insolution.APIsempowerdigitaloperational efficiency.overhaul, Isom wont be a change agent. thestrategy,JefferiesanalystSheilaKahyaoglucollaborationbyallowingbusi- We are pleased to expand The strategic direction that the company issaid in a note to clients. nesses to process data seamlesslyourrelationshipwithCHAMP, headed in is absolutely one Ive been heading usYet Americans debt load will confine Isomand in real-time. which will enhance our custom-in, Isom, 58, said in an inter- and his team for some time, saidCaribbeanAirlinesCargoersexperience,saysMarklan view. The goals of the businessMorningstar Inc. analyst BurkettwillalsoimplementthenewlyMoseley,GeneralManager stay the same. Huey, with the new CEO likelydevelopede-bookingengine,CargoandNewBusinessat IsomwillassumetheroletofocusonpayingdownthatCargospotPortal,thatwillCaribbean Airlines. March31whenDougParkerbalanceasquicklyasthepan- streamlineitsbookingwork- CHAMPsCargospoteco-steps down as CEO. Parker willdemic allows. flowsandincreasesaleseffi- systemcontinuestoevolve continue as chairman of Ameri- Americans table is kind ofciencies.Theportalwillofferthrough the introduction of new cansboard,whichIsomwillset and theyre just going to needcustomers a range of functionsinteroperable technologies, such join.AmericannamedIsomto ride this reopening wave as farsuch as availability with price,as APIs,portalsandIoT-based presidentin2016,effectivelyas they can get and then maybebooking,master/houseairway- applications.making him heir apparent, whenreassesswhethertheirbusiness it ousted Scott Kirby. model is still aligned with what Ipersonallyappreciatedthefutureofbusinesstravel Dougsmentorshipandfriend- looks like, he said. Cathay Pacific Cargo launches ship and all that I learned fromRobert Isom, CEO, American Airlines American stock has advanced him, Kirby, who is now CEO14% this year, the strongest per- new cargo-booking platform of rival United Airlines Holdings Inc., posted onformance in the S&P 500 Airlines Index, but had LinkedIn. Congrats to Robert, another longtimetrailed its peers and the broader market since theClick & Ship in Middle Eastfriend,onhisCEOappointment.ImhappyforUS Airways merger.him, but its game on! Parkers departure from the C-suite marks theCathay Pacific Cargo is launch- enable customers to book tick-Isom said American did a great job manag- end of a long run for the core management team,ing Click & Ship, its new digitaletsandotherservicesonline. ing through the pandemic, including the removal ofwhichhasbeentogether sincethelate 1990satbooking platform, progressivelyIn recent years, Cathay Pacific $1.3 billion in structural costs from the airline. AsAmerica West airline. Other changes could be aheadacrossitsnetworkstartingthisCargohaspioneeredpaperless we look ahead to 2022, its all about taking advan- soon,withexecutivevicepresidentEliseEber- month.Click&Shippromisesoperationsandautomationof tage of what weve put in place, Isom said. weinoneofParkersclosestconfidantscon- booking transparency and speed,manualprocessesintheair-The company is trying to reduce its $36.1 bil- sidering retirement as early as next year, accordingday and night. Customers in thefreightindustry,workingwith lion in long-term debt, the most among U.S. car- to people familiar with her plans. Eberwein didntMiddle East, particularly in UAEitsmajority-ownedsubsidiary riers, stemming from a fleet overhaul that beganrespond to a request for comment. and Bahrain can view prices andandIATAe-freightpartner, about 10 years ago. Isom also will need to resolveThe CEO change at American is the sixth for acapacity,andbookcargowithGlobalLogisticsSystem(HK) operational hiccups that led to mass flight cancel- large airline announced since May 2020, includinginstant confirmation in just threeCo., Ltd (GLSHK). The launch lations in October and pushed the company to offerthe appointments of new top executives at United,steps through the intuitive book- of Click & Ship marks a bold lucrative pay incentives to ensure holiday staffing. Air Canada, Alaska Air Group Inc., Southwest Air- ing interface. leap forward in the end-to-end The carrier is focusing much of its capac- lines Co. and WestJet Airlines Ltd. Digitalizationandautoma- digitalization of air cargo.tion are central to Cathay PacificRajeshMenonadded:We Cargosvisiontobecometheare certain Click & Ship will be worldsmostcustomer-centricadvantageousforourcustomers IAG Cargo restarts regular servicesair cargo service brand. Click &in the region. It will transform the Ship is the latest digital innova- cargo booking experience, making to Rio de Janeiro tion along this journey. automa- it a streamlined process with a fast Digitalizationandand intuitive interface that mimics tion are central to Cathay Pacificthepassengerticket-booking IAG Cargo, the cargo divi- Cargosvisiontobecometheexperience. It gives our custom-sionofInternationalAirlinesworldsmostcustomer-centricers visibility of price and inven-Group(IAG)hasannouncedaair cargo service brand. Click &tory and means registered agents return of its direct service fromShip is the latest digital innova- can book shipments at their con-London-HeathrowRiodetion along this journey. venience with auto-confirmation.Janeiro.TheroutewaspausedOur customers globally have throughoutthemajorityofbeen telling us that they want ac usToMerB enefiTsthepast20monthsduetothequicker and more efficient way to Full overview of pricing, sched-COVID-19 pandemic. book shipments at any time, saidule, and flight availability on a TheservicestoRiodeRajesh Menon, Regional Head ofsingle pageJaneiroofficiallyrestartedonCargo,South Asia,MiddleEastVisibilityofCathayPacific 01 December and will now runand Africa. We listened. We areCargo inventory and guaranteed four times per week, by a B787rolling out Click & Ship progres- space through direct bookingwide-body aircraft. IAG Cargosively across our network includ-Booking page modeled on pas-also services Sao Paulo with aing the Middle East. We aim tosenger-bookingpageforintui-dailyservicefromitsMadridmakereal-timeflightschedules,tive ease of usehub,andfourtimesaweekperishableproductsacrosstheproductforperishablesgoods,space availability, allotments, andCustomerssubmitabooking from London-Heathrow. world, including popular tropi- its Constant Fresh service. updated rate information availablethrough a three-step journey and The connection is expectedcalfruitssuchaspapayasandIn2020,IAGCargooffi- onwww.cathaypacificcargo. receive instant confirmation 24/7tobeakeysupplyrouteformelons. According to The Bra- ciallyappointedAviationSer- com and www.ezycargo.com forWhileClick&Shipwill automotivepartsintoBrazil.zilianFruitExportersAsso- vices as its General Sales AgentallCathayPacificCargocus- only be available for registered Therouteisalsoforecasttociation(Abrafrutas)in2020,(GSA) for Brazil. tomers over the next year. customers in the first instance, enabletheflowofelectronictheUKrankedastheworldsEligible customers seeking toOver the past 20 years, thetheunderlyingdigitalfounda-and e-commerce goods betweensecond-largest importer of freshuse IAG Cargos services to Brazilair cargo industry has continuedtions will enable other users to Europe and South America. fruitsfromBrazil,afterthewill be also able to benefit fromto rely on manual processes andaccessCathayPacificCargos TheLondon-HeathrowNetherlands.TheseperishableIAGCargosloyaltyprogramsemail confirmation for shipmentpricing via third-party platforms RiodeJaneiroserviceisalsogoods can be moved seamlessly-FORWARD.REWARDSandbookings,whilethepassengerand pave the way for a transition significantfortheexportofusingIAGCargosspecializedFORWARD.PLATINUM. airlineindustryhasevolvedtoto dynamic pricing in future.'